Orsay Reviews

online order - never again!!! First you wait 3 weeks to get the package moving and then it's impossible to solve an issue of simple address change. The package went back because they were unable to communicate with their delivery company. NEVER order online!

They offer things that are sold out. They take your payment and then tells you sorry this is sold out wait 14 days for a refund. Scamming is what this is called.

Last week I have bough a Coat from Orsay ( Skyline Plaza). Then I found that the same coat with my favourite colour on orsay.de. So I have ordered it again from online and then I went to Skyline Plaza to give back the one with green colour. But I didn't get my money back.
One of the male staff from Orsay (Skyline Plaza) said me that I can get back only Gutschein from Orsay instead of money.
I have really wondered that as I didn't experience like this before since I arrived to Germany. It will be my first and last time at Orsay. I cannot believe them anymore.

2 out of 3 items that I bought easily fell apart after few times wearing them at home. Never buying again. Thought they had better quality but apparently its the same old story will almost all fashion brands :)

Very bad service! I was a customer for years and if you ask them to give you back the old payment methods, they can’t do nothing! No it department???? What is the problem? I was a pretty quick and credible customer, but when after the n- call no one cares. They just lost me as a customer forever!

Pretty awful experience this time... I don t like your tardiness. I paid on time didn t i?

I really like most of their designs. The quality is good and the price is decent. And I love the fact they give between 10 and 30% discount all year long to its club member. Pretty cool.

The app doesn't work and the orders get cancelled all the time

This was the shittest delivery experience from an online retailer l have ever experienced!

Totally unable to track my parcel, Orsay was not approachable, no phone or email assistance!!! -10 points !!!

Disaster functionality webstore. Not worth it 👎